Pro tip: don't have your hold message say to every single caller, "Your call is a priority to us", because that would make all the calls have the same level of priority, therefore making the statement moot.
@levisan And repeating it 60 times in between blaring hold music makes it only worse!
@levisan If my call was a priority, they'd hire someone else to take it immediately.
@levisan I worked on the Phoenix disaster and priority meant "you are now in the giant pile of lost souls somewhere between the top and the vary bottomest of bottoms.
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